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Shadi Mahmoud Omar
http://www.shomar.org/cv
Mobile: +962 79 92 62 012
Objective
A professional networking engineer keen on locating an opportunity in a healthy and productive environment for a
reputable organization to effectively utilize my networking education, exposure, and experience; Allowing me to
grow my skills participating to the benefit of the organization as well. Reliable, trustworthy and hard working.
Work experience
- Jun. 2007 Current ARAB BANK Amman, Jordan
Senior IT Technical Specialist
Working as a Senior Network Security Engineer in the Global Arab Bank IT, responsibilities include but are
not limited to putting plans that aim to enhance the Arab Bank network (Globally) in terms of security,
performance, and flexibility, design and implement network control mechanisms that serve to control
users' access to the global network, conducting studies, and researches. Performing project supervision
either remotely or by going on business trips. As well as working with vendors and partners on new projects,
plus providing support, troubleshooting, and installing new boxes for Arab bank global sites.
- Oct. 2006 Jun 2007 SmartMIB (part time) Amman, Jordan
Networking engineer
Acting as a part time networking engineer, my responsibilities include providing network design,
implementation, and configuration of acquired projects; including routing, switching, security, and wireless
aspects as adequate to customer needs and requirements. Plus providing after sale technical support and
troubleshooting. Additionally, I take part in testing and partial development of security related aspects for
SmartMIB network management software suit.
- Dec. 2006 Feb. 2007 Intracom Jordan Amman, Jordan
Network Security engineer
As a limited contracted security engineer, I was responsible for handling security related issues with specific
accounts in terms of designing, planning and implementing proposed solutions for newly acquired accounts.
And also for maintaining and providing technical support plus network troubleshooting when needed.
- Aug. 2004 Aug. 2006 Cisco Systems (through Estarta solutions) Amman, Jordan
Cisco Systems VPN TAC team leader
As the VPN team leader I was Responsible for managing VPN team affairs within the TAC organization,
along side handling TAC service requests, I had other tasks including but not limited to:
- Assigning and conducting training for newly joining members.
- Organizing team activities.
- Scheduling team shifts and vacations as required.
- Handling team member's escalation service requests.
- Organizing and conducting team case review meetings as needed.
Working as a Cisco Systems TAC Engineer; Specializing in Cisco's Security and VPN technologies (PIX
and ASA firewall, IOS firewall and various Cisco VPN solutions' devices) and in Wireless technologies
(both short and long distance); I was responsible for providing consultation to independently solve problems
in broad, complex, and unique networks with mixed media and protocols. I also provided systems/product
training both internally and externally and intellectual property material for both security and VPN
technologies for newly joining TAC engineers, acting as a focal point for large account network problem
resolution.
Using my technical expertise in more than one area; I have effectively utilized lab setups to debug broad and
complex problems and provided input to Cisco's internal engineering and product organizations on future
product development. I have verified and reported defects to Cisco Business Units and to Cisco high level
escalation engineers.
Acting as the focal point for problem resolution, I was responsible for handling delicate and high priority
situations with customers requiring proper customer handling and communication, customer account
entitlement handling, and customer interaction.
I was responsible for setting up and maintaining a fully functional LAB for various tasks used for various
LAB and customer reproductions, various routing, switching and security scenarios were applied inside the
LAB, which had a very flexible topology including core and access switches, ADSL to modular routers, PIX
and ASA firewalls, VPN concentrators, AAA servers, web, FTP and different types of services to fully meet
the reproduction requirements.
Education and Certifications
Full Cisco TAC high level training in Security and wireless technologies conducted by Cisco trainers and TAC
engineers.
Advanced problem analysis (PA) and troubleshooting program training (Kepner Treogo).
Customer communication, handling and best practices training.
CCSP, Cisco Certified Security Professional.
IBM ISS Site protector, intrusion prevention solution training course.
ISSP, Information Systems Security Professional.
ASFE, Cisco Advanced Security Field Specialist
CQS-CFWS, Cisco Qualified Specialist Firewall
CQS-VPNS, Cisco Qualified Specialist VPN
CQS-CIPSS, Cisco Qualified Specialist IPS
Business communication skills. London educational center, Amman, Jordan
CCNA, Cisco Certified Network Associate
1998-2003 Al Balqaa Applied University
Faculty of engineering technology, Amman, Jordan
BSc. in Computer Engineering.
Skill Areas:
Technical and computer skills:
Very good Knowledge in Linux based operating systems, Gentoo distribution.
Fair knowledge in Other UNIX based systems such as Solaris 5.9.
Networking skills:
Advanced Cisco network configuration, troubleshooting and organization skills including routing, switching,
network security, access rules, AAA authentication, firewalling, and VPN.
PIX and ASA firewall configurations, software and hardware in-depth troubleshooting.
Cisco IOS firewall configuration, tuning, and in-depth troubleshooting.
Vpn3000 concentrator software and hardware configuration and in-depth troubleshooting.
IPSec VPN tunneling, GRE tunneling, and DMVPN technology configuration, analysis and in-depth
troubleshooting.
Ezvpn and remote VPN configuration and troubleshooting on PIX firewalls, ASA firewalls, IOS routers,
VPN3000 concentrators, and software VPN client.
Working with digital certification for VPN authentication.
Wireless access points and bridges configuration and troubleshooting.
Securing wireless authentication using various authentication protocols.
ACS (Access Control Server) installation, configuration and troubleshooting.
AAA (RADIUS and TACACS+) configuration on Cisco devices.
Cisco IPS/IDS installation, configuration and tuning.
CS-MARS installation, configuration, and tuning.
CSA-MC installation and configuration.
Others:
Strong analytical and troubleshooting skills.
Ability to handle critical customer issues/problems.
Successful at exercising judgment within defined procedures to determine appropriate action.
Good verbal communication skills.
Ability to work effectively with and provide guidance to other members of the work group.
Able to determine problems and deliver known solutions with a high level of customer satisfaction.
Current status:
CCIE security written exam passed.
CCIE security lab exam attempt made on June 1st, 2008.
References:
Available upon request.
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