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SAAD KHANKAN, P.Eng.
1107 Glen Eden Ct .
Pickering, ON . L1V 6N8
(647) 230 - 6850
Objective
Experienced professional engineer is seeking a Telecom/VoIP/Networking engineering position
Technology Skills
Troubleshooting & Analyzing PSTN Networks switches & PBX (SMDR/CDR billing Systems ,Samsung
DCS 500 /SDX-RB/COREX-L ,Nortel CallPilot Mini/150)
Fixing & maintaining Various types of Electronics equipments and circuits
Highly skilled in SS7 & R2 signaling protocols for PSTN switching system
Configuring wireless networks (Access Points, WLAN
)
Expertise in Cisco LAN/WAN networks (Design, Configuration, Routing Protocols, VPN, ATM, Frame
Relay, MPLS
)
Subnetting ,TCP/IP and UDP protocols, and some other applications such as DHCP, DNS, FTP,WEB
,SNMP
SIP expert, Implementing SIP Home/Edge, Distributed offices servers with the communication Manager.
Designing various types of VoIP networks and its protocols/configuration: H.323, SIP, MGCP, Skinny,
CallManager/Agent, Gatekeeper, Gateway, and IP Telephony
Implementing & configuring Cisco CallManager(CCM) in different scenarios
Familiar with VoIP QoS technology as: DIFFSRV, INTSRV
and its configuration
Efficiently using Spectrum Analyzer, Network Analyzer, Cable tester, Network sniffer, Network
Management S/W.
Excellence in Computers / Servers H/W & S/W beside a very good programming skill (Basic, Fortran,
Cobol, Pascal, c, Linux Scripting)
Experience troubleshooting AVAYA legacy PBX and VoIP products, GWs, Servers, networks .
Very familiar with AVAYA Communication Manager ,PBXs and Media Gateways, SIP products..
Experience
AVAYA communication - Toronto 2006 Present
Team leader / Converged communication Tier 3 Engineer
Getting involved in pre-sales and post-sales tasks, converged network planning and technical support.
Teaming with Regional Project Managers & VoIP Technicians to ensure proper hand off of final VoIP
and Data designs.
Conducting training sessions and mentoring for new engineers to stay current with Avaya new
technologies.
Designing plans to help migrating from existing legacy PBXs and messaging systems to IP telephony
based systems (S87xx media servers / media gateways)
Upgrading and enabled VoIP in PBXs (Avaya Definity products) to help unify and integrate voice and
data communications while reducing cost.
Designing network diagram solutions for clients using VISIO and PowerPoint.
2
Providing support and worked with various voice & data communication equipments, topologies and
protocols (LAN/WAN, VLANs, Routers, Switches, TCP/IP, IP telephony, VoIP, H323, H225, RTP,
RTCP, SIP , G711, G729, QOS, RIP, OSPF, DHCP, SNMP,
).
Analyzing Voice & data traffic using Sniffer/Ethereal and made recommendations to the customer to
resolve existing issues.
Interacting with customers and provided solutions, improvement and enhancement when needed.
Conducting detailed network configuration and debugging implementation.
Duplicating customers scenarios in the Lab, identifying the issues and insuring their resolution.
Arranging site visits to customer premises to assess and gain a better understanding of the customer
environment.
Developing plans and proposing efficient and cost effective networking solutions for customers
converged LAN/WAN.
Escalating critical cases to Tier 4 ( developer ) and management when necessary
Dispatching Technicians / Remote Engineers to customers sites if needed to help to implement my
requirements and resolve the customer issue.
Reviewing protocol standards on new implementations.
Publishing articles on critical issues that I resolved as Tech tips to be published on the Avaya
knowledge database and reviewing other engineers articles for approval.
Chosen by Avaya to be one of the SIP SME on Avaya SIP products: Distributed offices, Home/Edge
proxy servers, Net. Management portal, SBC (Session Border Controller).
Ensuring to meet the committed SLA and the contract agreement with customers.
Xincon Technology College - Toronto 2005 2006
Teacher
Taught Cisco Cvoice course.
Energized student with Analog/Digital voice Technologies
Enlightened them to understand how Telco / VoIP signaling work
Helped to build a strong understanding of VoIP Quality of Service (QoS)
Implemented and configured Cisco CallManager / IP Phones in different scenarios
Demonstrated how to combine Legacy PBX with SIP and presented IP PBX concept
SAMSUNG Electronics - Damascus 1998 2004
PBX Developer -Tier4 R&D Engineer
Worked in the interoperability LAB and modified the software when needed.
Created application notes to describe Samsung best practice on any 3rd party System integration in
different Samsung voice networks.
Developed the SS7 signaling protocol software on different Samsungs terminal Switches, to comply with
the ITU-T standard.
Worked as a team leader to modify the software of Samsung rural switches to work as a Public Switches
by Developing the source program to perform Tandem functionality (R2 & No.7)
Succeeded with my R&D team in adding many features and special applications to different Samsung
PBX products and intensively test all new built custom software in our interoperability LAB.
Met with TOP customers and created a development plans to build custom software to satisfy the
customers needs/requirements.
Was involved with many pilot projects and resolved some weird integration issues with 3rd parties
products that are based on Abnormal standards.
Managed and configured the company - Cisco based Data Network
Created Data base and controlled successfully Cisco CallManager, 7960 IP Telephones And its related
VoIP components.
3
Delegated to different Countries to solve some critical technical problems.
Conducted some advanced regional technical Training/presentations.
Ministry of Health (Central Maintenance and Development Office)-Damascus 1993 - 1998
Maintenance & Design Engineer
Maintained Cardiac Care electronic boards for the Intensive Care Units Monitoring Systems,
Performed Troubleshooting for Radiology Equipments as CT scanner and traditional X-Ray Systems
Troubleshoot Varity of the Ministry PBXs (Nortel, Panasonic, Samsung,..) onsite.
Rebuilt and maintained different types of laboratory equipments
Developed with my team work a small Unit care centre for small hospitals & clinics
Generated an excellent idea of using digital filtering to separate the cardio- sounds into eleven sounds
and designed a trial device to do this job.
Education & Professional Training
PEO (P. Eng.) full member- Professional Engineer of Ontario 2007
ACE (Avaya certified expert) exam (coming soon)
ACS (Avaya Certified Specialist) IP Implementation 2008 (CCVP Equivalent)
ACA (Avaya certified Associate) IP telephone certified 2006 (CCNA Equivalent)
ACA (Avaya certified Associate) IP services 2006
CCNA 2007
CCVP (in progress)
AVAYA CM ,PBXs, Media Gateways USA 2006
Wireless Networking / VoIP(George Brown GPA = 3.70) - Canada 2004 - 2005
SS7 ISUP Signaling SW implementation(Samsung Korea) 2001
SS7 MTP Signaling Firmware design(Samsung Electronics Korea) 1999
Source Program Files for Rural switch (Samsung Korea) 1998
Bachelor of Electrical Engineering (Damascus University) 1991
Other Skills
Professional with a remarkable interpersonal skills
Very good mentoring skills
Take pride in doing a good job and achieving results
Reputation for dependability and credibility
Enthusiastic ,Personable ,Professional in appearance and manner
Very Creative/Critical thinking with can-do attitude
Able to work energetically individually/Team under difficult circumstances
References Available upon Request
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