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Robert Coles
1504 North Main St
Danville, VA 24540
Cell (434) 770-2179
EXPERIENCE:
Information Technology Consultant
Seasoned administrator and some of my greatest strengths are in intrusion detection/prevention,
content filtering technologies, wireless networking, security authentication and enterprise
LAN/WAN management and SAN backup and recovery
Setup and configures VMware ESX 3.0 Virtualization for Corporate environments
Maintains and open business relation for IT support for the North Carolinas Congressmen
office located in Lumberton, North Carolina
Extensive network troubleshooting experience, maintains Cisco Routers and Switches to
include Access Control List, IP Routing, port and VLAN configuration.
Maintains and configures PIX firewall, Intrusion Detection System, Cut-Through Proxy, Web
Content Filtering and Failover System with Active and Standby PIX firewall.
Setup and configures PIX Firewall proper Fail-Over System
Verifies activation key levels
Verifies same software version on primary and secondary firewall
Verifies ram and flash memory
Verifies that primary firewall has a unrestricted license and the secondary has a FO license
Makes recommendation of what components will work properly and which will not
Configures Stateful Fail-Over firewall so end-users dont need to reconnect
Setup and configures Stateful cabling with full duplex Ethernet or gigabit throughput with
dedicated switch or VLAN
Configures IP Addressing Scheme for Fail-Over
Configures Fail-Over Interface Testing with Link Up/Down Test, Network Activity Test, ARP
Test and Broadcast Ping Test
Set the clock and use Write Memory to same configure to flash memory
Setup Cisco VOIP telephone systems and Point of Sale (POS) at eight retail stores
Configure, administer and troubleshoot network connectivity issues for LAN and WAN
Significant LAN/WAN internetworking technology experience with (3500 Cisco Routers, 5000
series switches. In depth knowledge of loading IOS, CDP, setup LAN/WAN, IP addressing,
Rip Routing Version 4, setup and maintain Virtual Private Network (VPN) and subneting
Information Technology Consultant February 2008 Present
Contracted as Project Manager for fifteen IT Projects at PETSMART retail stores across North
Carolina. Contracted by IT Solution in Sterling, VA to remove all old Cisco Routers and install
new 3500 series Router, installation and configure new patch panel, network troubleshooting,
configure Access Control List, IP Routing, port and VLAN. Remove all old Point of sale (POS)
equipment and install new equipment and verify all equipment was online and working when
the stores reopened the next business day. Installed Ciscos Voice-Over-IP Telephone System
and verified system worked with Music-on-Hold as retail stores received phone calls, when
calls were forwarded or placed on hold music would play automatically as customer waited for
the right department to answer their call.
Contracted by IT Solution to maintain the Data Server Center at five Wal-Mart retail stores in
Raleigh-Durham, Cary, and Chapel Hill. Responsibilities consisted of TCP/IP networking
troubleshooting, network security, and infrastructure design, troubleshooting firewall, intrusion
detection, upgrade Enterprise Anti-Virus Software, Server and Cisco Routers maintenance.
Used laptop to reload IOS on Cisco Routers, setup LAN/WAN, IP addressing, Rip Routing
Version 4 and setup and verified Virtual Private Network (VPN) was working properly.
Administers Wal-Mart Enterprise networks with domain admin privileges and eight years of
system administration experience on Microsoft Windows 2003 Server Operating System.
Setup and configured twenty-nine Dell desktop and four Dell laptop computers at Spherion
Corporation in Raleigh, which included installing and configuring Network Printer, bios
settings, motherboards, installing memory, installing internal peripherals, network adapters,
video cards, sound cards, floppy drives, CD-ROM, and DVD-ROM drives. Used Dell
proprietary remote software tool to upgrade all computers OS by assigning each computer in
the session a unique IP Address before session was started and verified the system was working
after the remote session was finished.
Information Technology Consultant June 2007 December 2007
Six month contract Team lead at NHC Systems in McLean, VA to setup and completely
configured corporate virtualization with VMware ESX 3.0
- Setup Corporate Data Center structure in Virtual Center
- Configures Virtual Center Access Control
- Configures Corporate Virtual Cluster
- Makes recommendations to setup corporate Resource Pool
- Setup and configures Virtual Switches
- Setup and configure Data Recovery
- Setup and configures Distributed Resource Scheduler
- Setup and configured V-Motion for Failover and Resource Allocation
- Configures Network Components Service Console, VM-Kernel, Virtual Machines
- Configured separate VLan for corporate virtual environment
- Configures ISCSI, SAN, NFS and Network Attached Storage (NAS)
- Configures ESX Server Host with 2003 Server OS
- Configures pristine VMs and Host Server machines, creates temples, and Gold Build.
- Configures Snapshot and verifies all Microsoft newly released patches will run properly
before putting host or VM;s back into production
- Configures Corporate DMZ
- Configures SAN Access Control with Soft Zoning, Hard Zoning or LUN Masking
US Army Active Duty/National Guard March 2000 January 2007
Helpdesk Support
Analyze system data for information processing and isolate malfunctions for client and server
workstations using Windows Vista, XP Pro, 2K Pro, Server 2003 and Windows Home Server.
Configures and maintained Microsoft Exchange Servers e-mail for 5000 users
Onsite Service Field Technician in support of network troubleshooting, software and hardware
support for 112 Armories equipped with Dell desktop/laptop computers, Dell Edge Servers and
3500 Cisco Routers across the State of North Carolina. Duties consisted of setup and configure
desktop and laptop, which included installing and configuring bios settings, motherboards,
installing memory, installing internal peripherals, network adapters, video cards, sound cards,
floppy drives, CD-ROM, and DVD-ROM drives. Used Microsoft SMS remote tool to upgrade
enterprise anti-virus software and patches
Configure WAP (Wireless Access Point), and WEP (Wired Equivalent Privacy) and setup
encryption keys to achieve a higher level of security
Configure and troubleshoot network printers
Configure and troubleshoot Blackberry, HP and Compaq Personal Data Assistant (PDA)
Make, test and troubleshoot crossover and patch cables
Network Security/Information Technology Specialist
Ten years of experience as a Network Administrator and in Information Security
Very capable of working in diverse situation and shift work
Significant experience with reviewing and implementing security policies and procedures
Hands-on experience with design and implementation of enterprise security solutions using
PIX Firewalls.
Setup and configures PIX Firewall proper Fail-Over System
Verifies activation key levels
Verifies same software version on primary and secondary firewall
Verifies ram and flash memory
Verifies that primary firewall has a unrestricted license and the secondary has a FO license
Makes recommendation of what components will work properly and which will not
Configures Stateful Fail-Over firewall so end-users dont need to reconnect
Setup and configures Stateful cabling with full duplex ethernet or gigabit throughput with
dedicated switch or VLAN
Configures IP Addressing Scheme for Fail-over
Configures Fail-Over Interface Test with Link Up/Down Test, Network Activity Test, ARP
Test and Broadcast Ping Test
Set the clock and use Write Memory to same configure to flash memory
Supported 112 US Army National Guard Armories across North Carolina with IT support and
break fix solutions. Proficient with Microsoft System Management Software tools (SMS).
Administer SMS using domain admin privileges to update all recommended patches released
from Microsoft Corporation. All client computers had Windows XP Professional installed on
them with the Enterprise version of MacAfee security software loaded to prevent malware,
spyware, viruses or Trojans from infecting the XP machines. Used SMS to push down security
updates from MacAfees server from 1 a.m. to 5 a.m. when the network had the least amount of
traffic. Each XP computer had to be turned on logged off and the NIC configuration was set to
PXE and of course connected to the internet. Monthly maintenance was performed using SMS
to update the standard load of system software using the most current ghost image.
One of eight Onsite Break Fix Techs that travelled across the State for IT support for 5000
users. Used remote desktop to connect to remote users to troubleshoot before driving onsite to
the location in North Carolina. Normal problems stem from Network connectivity issues of
Cisco router port which needed to be reconfigured and use another port on router. Leased
circuit lines from AT&T or MCI would go down and direct communication with the carrier
was coordinated. Username/password, account lockout, malware, spyware, conflict with
software drivers and hardware driver updates.
Solid understanding of compliance issues and excellent communication and interpersonal skills
Thorough understanding of network configuration techniques with the related services -
Dynamic Host Configuration Protocol, Domain Naming Services, Microsoft Active Directory
Service, Windows Internet Naming Service, Group Policy, Microsoft Management Console
and Winsock Utilities
Administered services on a governmental platform with vast hands-on experience with
configuring Microsoft Office 2007 and Office 2003, Blackberries, HP/Compaq PDA's
Relevant Certifications & Courses:
COMPTIA A+ Hardware Technologies
COMPTIA Operating Systems Windows Vista, Windows XP Pro, 2K Pro, Server 2003, 2K
Server+, Network+, Security+
Microsoft Certified Professional (MCP)
Cisco Certified Network Associate (CCNA)
Personnel Management Course
Primary Leadership Development Course (PLDC)
EDUCATION:
NC State University
Windows XP Professional Certification Training - February 2004
Microsoft Five Step Certification (A+, Network+, Security+, MCP) - September 2004
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