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Humberto Hilario Santo Domingo, Dominican Republic
1-809-837-4843
Network Support
Summary
Knowledgeable and professionally certified Network Support with 12+ years of continued hands-on experience in planning, design and implementation of network LAN/WLAN/WAN technologies. Well developed set of technical and business skills with strengths in organization, critical thinking, troubleshooting, personnel management, training and an acute sense of urgency.
Experience
Inforedes, Santo Domingo, D.N. 2003 to Present
Network Consultant/Network Support
Configure and maintain servers achieving outstanding results in downtime reduction and performance improvement. Schedule, plan and perform strategies for backups, providing secured resources and enabling business continuity and fast data recovery. Configure networks (LAN/WAN) services providing reliable connectivity for the enterprise customers. Train local administrators/support on standard network server procedures, including virus protection and security measures, empowering them to assume leadership roles.
Install, configure, and secure Windows/Linux networked environment that serve numerous clients (100+) providing stable and secure environments for users.
Implement wide-area network services to increase availability of field data at customers headquarters by monitoring communications and security.
Direct outsourcing personnel to install network/electric cabling in compliance with industry standards attaining before schedule results.
Assign user accounts and grant permissions to shared resources. Assure senior management of data protection by demonstrating permission settings and data redundancy.
Supervise and coordinate daily tasks with technical support staff reaching a 90% success rate on same-day resolutions for detected issues.
IT Technical Instructor/Technical Writer
IT instructor/editor with an extensive networking background. Distinguished as 2004 Instructor of the Year for creating stimulating and interactive learning environments, encouraging participation and individual contributions, and providing effective, clear, and concise information in formats that promote high retention levels. Developed and maintained instructional material for local courses.
Develop curricula, assemble training materials, prepare goals and objectives, create lesson plans, and teach technology courses.
Plan, implement, and assess curriculum with emphasis on developmentally appropriate activities.
Explore business opportunities for new curricula or programs to be developed.
Provide innovative lecture techniques and teaching strategies for new teachers.
Superintendence of Electricity, Santo Domingo, D.N. 2001 to 2003
Network Administrator
Installed and administered servers and desktop workstations, increasing employees capabilities on their daily chores. Managed local area network, servers, and communications connections to remote locations, allowing access to information on demand. Trained users on shared server resources, increasing skills and knowledge by an average of 90%. Managed McAfee EPO, Microsoft SMS and ISA servers.
Assisted office personnel with network and computer problems, provided troubleshooting, and owned issues to resolution.
Installed, managed and configured networks servers and users.
Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
S&P Consultants, Santo Domingo, D.N. 1998 to 2001
Outsourcing Systems Consultant
Installed and configured workstations and servers, providing technical resources and enabling MIS optimization. Coordinated programming methodology, priorities, and deadlines, allocating resources as needed, successfully completing all projects on time and under budget. Served as project lead, process owner, and programmer analyst in dynamic technical environment requiring continuous application of new skill sets to support and link multiple platforms reducing overall product development time by 15%.
Built LAN servers and workstations, achieving a 100% success rate.
Installed operating systems and network applications and conducted training to end users.
Programmed and supported Management Information Systems (MIS) under FoxPro 2.6.
Trained users on office applications and Point of Sale (POS) applications.
Milkis Customs Agency, Santo Domingo, D.N. 1994 to 2001
Technical/Network Support
Assisted financial and office personnel with on-demand hardware and software problems, provided troubleshooting, and owned desktop and network issues supporting swift and positive resolutions. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions, which reduced down time by over 99.9%.
Built LAN servers and workstations, achieving a 100% success rate.
Provided technical assistance to staff, assisting with network access, printing, and application software operation.
Performed routine maintenance and user file backups.
Oversaw the administration of accounting, payroll, invoicing and customs systems.
Installed and supported networked users under Windows/Novell networks.
Education
Unicaribe, Santo Domingo, D.N. 2005
Some College (Associate Degree level but no Diploma), Information Technology Engineering
High academic standing with a 3.75 GPA.
Technical Training & Certifications
FoxPro 2.6 Advanced Programming Sep/1999
CEIR Network+ Certification Course Oct/2002
Achieved Network+ Certification Aug/2003
Cisco CCNA Certification Preparation Course Nov/2002
Achieved CCNA Certification Dec/2002
S.P.I.D.E.R. Scada Training Apr/2003
IT Fundamentals I May/2003
Achieved A+ Certification Aug/2003
IT Fundamentals II Jul/2003
Achieved Server+ Certification Dec/2005
Fundamentals of Wireless LANs Jun/2004
Achieved CWLSS Certification Oct/2005
Fundamentals of Network Security: Routers Oct/2005
Cisco Foundation Technologies Feb/2006
Microsoft Latin-American Management Academy: ITIL Foundations Jul/2006
Skills
Cisco Routers, Cisco Switches and Firewalls, Cisco IOS, Ethernet, ADSL, TCP/IP, VPN.
Client-Server Technology, Installing and Upgrading Servers, Windows 2000/2003, Linux.
LAN and WAN Administration, Systems Administration, Network services, Network Administration,
Network design & implementation, Network security and troubleshooting, Network Documentation, Network Auditing.
Analytical/Organizational Skills, Programming, Business skills, Communication and People skills, Bilingual.
Additional Information
Currently seeking the following certifications: Comptias Linux+, Security+, MCSA Security.
Interests
Church, pool/billiards, chess, reading, walking.
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