|
<![CDATA[
Dear Prospective Employer,
I am seeking a Cisco Network Engineer Intern position with your company. I currently live in
Horn Lake, MS, but I’m more than willing to relocate to join a great company.
Highlights of my qualifications include:
• A Self-motivated and organized professional skilled in orchestrating task and details to
achieve overall project goals.
• Analytical problem-solver with the ability to anticipate issues, create streamline operations,
resolve concerns, and improves efficiency.
• Dedicated team player, committed to providing the highest quality of support to internal and
external customers at all organizational levels.
• I’ll consistently meet and exceed project goals while achieving the visions of the Business and
Client satisfaction.
I feel certain my strong commitment to excellence, coupled with the experience and knowledge
I have acquired in the IT/Telecommunications industry accompanied with my project leadership
skills will be of immediate value to your organization.
Should you agree after reviewing the attached resume, I would welcome a personal meeting to
further discuss your organizational needs and my ability to fulfill them.
Thank you for your time, consideration and forthcoming response.
Sincerely,
Haki S. Muhammad
901-503-0256
4375 HWY 51 N
Bldg. 5-204
Horn Lake, MS 38637
Haki Muhammad
4375 HWY 51 N * Horn Lake, MS, 38637 * 901-503-0256
OVERVIEW
I have over 15 years of IT/Telecommunication experience including implementing and
Configuring Avaya and Cisco Solutions. I possess a strong working knowledge of
Windows OS: 98, 2000, XP, and Vista; as well as MS Office Applications: Word, Excel,
Outlook, and Access.
Most of my experience is with the break/fix of IT hardware including PC’s, Laptops,
printers and multi-functional units. I have excellent organization, communication, and
time management skills. I have a proven ability to solve problems independently, quickly
and completely. I also have strong oral and written communication skills and the ability
to multi-task and work independently with minimal supervision.
PROFESSIONAL EXPERIENCE
Advanced Computer Repair and Services
6/1993 – Present
Independent IT Contractor
Performed desktop computer break/fix support for both residential and business
customers.
Performed simple to complex Installation, Add, and Change Requirements of
Peripherals & Device Drivers.
Ensured on-going maintenance and development of positive customer relationships
with all business partners and customers.
Performed software and hardware repairs and upgrades on servers, pc's, laptops
and printers. Networked homes and businesses both wired and wireless.
Avaya Global, Southaven, MS
March 2006- May 2008
Technical Staging Associate
Installed and implemented Avaya Communication Manager Suite for converged
solutions.
Implemented full integrations of projects for Modular Messaging, IP Office, and Basic
IP Telephony Solutions.
Installed Customs files and patches onto Media Servers.
Upgraded IP Phones, Circuit Packs, and Media Modules.
Configured IP addresses in IP Office, G350, G650, G700 Media Gateways and
S8300, S8500, and S8700 series Media Servers.
Configure, troubleshoot and test functionality of Converged Systems by simulating a
customers’ network.
Trained to perform adds, moves, and changes to telephony solutions for customers.
Performed routine maintenance procedures with minimal downtime to ensure system
integrity, availability, and reliability.
Provided training and support to other telecommunications network staff.
Assemble, configured, and tested Avaya products in a staging environment.
Worked closely with Project Managers to efficiently provide customer installs.
* Placed by Analysts Intl. as a Contractor, SBC changed their name to AT&T.
*SBC/AT&T Communications, Memphis, TN
June 2004- March 2006
Logistical Coordinator
Ensured merchandise was unpacked, inspected for damage, and recorded into a
tracking system.
Performed routine maintenance procedures to ensure system integrity, availability, and
reliability.
Provided training and support to other telecommunications network staff.
Assemble, configured, and tested Cisco products for various customers in a staging
environment.
Worked closely with Engineers to efficiently provide customer installs with drastically
reduced downtime.
Performed Inventory and Asset tagging to IP Phones for various customer sites.
Maintained customer inventory while the complete order was in the Staging Center.
Performed a final check procedure to ensure 100% accuracy before shipping to
Customer’s site.
Technicolor Thomson Group, Memphis, TN
May 2003-August 2004
Production Supervisor
Ensured the daily operational functions and the flow of products to meet customer
requirements by planning, facilitating, and directing the work assignments.
Collaborated with other supervisors to coordinate activities in the Distribution
Department.
Maintained workflow and reported all department productivity to Distribution
Manager.
Attended daily production meetings and provided valuable input to foster a teambuilding
atmosphere.
Develop new procedures to improve production efficiencies.
Ensured clear communication of company and departmental expectations,
performance, and policy.
Fostered an environment of two-way communication ensuring a participatory
environment of continuous improvement.
Responsible for performance evaluation, corrective action, performance
improvement plan, and appropriate recognition of team members.
Solectron Global, Memphis, TN
January 200- August 2003
Move Coordinator/Repair Tech Supervisor/Repair Tech
As a Move Coordinator: Supervised the merger of three functional buildings into a
main site in a three-week span.
Worked directly at the pleasure of the Operations Manager as a vital member of the
Continuous Improvement Team.
As a Repair Tech Supervisor: Coached and trained repair techs that diagnosed and
repaired Dell, IBM, Toshiba, and NEC laptops and desktops in a 24 hour turn around
time environment.
Held daily team meeting, created progress reports, and shift hand-over reports, for in
coming Managers and other Supervisors.
As a Repair Tech: Diagnosed and repaired Dell, IBM, Toshiba, and NEC laptops and
desktops in a 24 hour turn around time environment.
Performed 100% QA checks on every order shipped and constantly remained as one
of the highest producers of quality work, which lead to a promotion.
Nordstrom's Distribution Center, Cedar Rapids, IA 8/1995 - 6/1999
Assistant Manager
Assisted the department Manager in the day-to-day functions of a Returns Department.
Assisted with the training and coaching of 30 employees in a fast pace, state of the art
facility.
Assisted in training all Returns Associates to process return to stock merchandise.
CERTIFICATIONS AND TRAINING
CompTIA A+ Certified
CompTIA Network + Certified
CompTIA Security + Certified
CompTIA Linux + Certified
Microsoft Certified Professional
Avaya Certified in Project Management, IP Office, IP Telephony, and Modular Messaging
Convergence Technologies Professional (CTP)
EDUCATION
Southeast College of Technology, Memphis, TN
1991-1993 Computer Science
]]>
|
