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GANESH SHAN Dual CCIE No. 10662 (Voice | Routing and Switching)
21 Dairis Crescent
Markham, Ontario
L3S 1V3
Res: (416) 356-8208
OBJECTIVE:
Over 7 years experience in Network Design and Operation functions in the Information
Technology industry with special skills and hands-on experience in network design,
implementation, and troubleshooting. A hardworking, high energy, and dedicated team player
who analyzes and solves complex problems, meets all deadlines and is eager to learn and
share knowledge with peers.
WORK EXPERIENCE:
Network Architect Rogers Communications Inc Toronto July’03 –present
• Responsible for providing expert solutions in a rapidly growing, complex national WAN ,LAN and
DATA center consisting of around 1300 Cisco routers and Switches interconnected by Frame Relay,
ATM, HDLC, Leased lines (DDS,T1,T3), ISDN, SONET and other transports. Protocols used include
TCP/IP, Novell IPX, DLSW+, RIP, EIGRP, and OSPF. Analyze router configurations and network
requirements and provided design solutions. Assist and mentor junior staffs as they install and
configure new implementations. Use Cisco debugging commands and Network General Tools to
solve complex network problems. Research and implement new technologies and solution in a multiprotocol
production network. Test new versions of Cisco IOS and identify software bugs
• Responsible for providing expert solutions for design and implementation of a secure vendor WAN
TCP/IP environment at primary and secondary data center to provide load sharing and
automatic fail over in the event of a disaster at the primary or secondary data center. Also responsible
for providing guidance for the design of the enterprise routed network to provide full fault tolerance,
load sharing, and automatic fail over capabilities to support data over the IP network.
• Network design, configuration, and installation; configuration techniques that increase bandwidth,
improve response times, and enhance reliability and quality of service (QoS). Integrated network with
Voice, Video, and Data services. Install and configure Cisco Call Manager 4.0, CME, CMU, AAA
authentication server, and H.323 protocol, MGCP Gateway, Gatekeeper and Security in IP
Telephony. Implement CBWFQ/ mechanisms on the Cisco 2600/3600/3800/7200 to provide EF and
AF for voice and signaling traffic in the corporate network. Verify and deploy a comprehence QOS
features such as Trust Boundary, DiffServ, Queuing Disciplines, LFI and FR Traffic shaping, to
support VoIP by using Cisco MQC mechanism on Cisco 6500/4500/3750/3550 switch platform
• Extensive hands-on system configuration and integration on wide range of Cisco network products
including and not limited to Aironet 350, 1100, 1200, Cisco routers like 800, 1700, 2600, 3600, 3700,
7200, 7500, 7600 and GSR solution etc. Cisco Switches like 29xx, 35xx, 4000, 4500, 6500 (with
different type of SUPs), etc. and other Cisco products like Content Engines 560, 7300, VPN 3000,
PIX, IDS, CSM, NAM.
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GANESH SHAN (416)-356-8208
WORK EXPERIENCE CONTINUES:
Internetwork Specialist, AT&T Canada (Noc) Toronto Ont Dec 99-June 03
• Provide tier two 24X7 technical support to network infrastructure, the Business Technical and Majors
Account Technical Support Team for IP network covering across Canada
• Contribute to the company vision of being industry leader in customer service through quality,
commitment, courtesy and teamwork, handle escalated trouble calls and work with engineering and
field technician and other telecommunication carriers and sale organization to resolve service issues
• Implement configuration changes on CPE, Access and Distribution routers requested by customers or
needed due to the changing situation. Responsibilities included troubleshooting of ISDN, T1, framerelay
and ATM circuit failure. OSPF and BGP routing problem in customer enterprise networks,
security incident response such as SYN attack, router hardware failure and BGP routing problem
• Assist enterprise customers in designing and implementing their internet routing strategies using
various approaches such as BGP multi-homing, EIGRP, OSPF & BGP integration, load balancing, IP
allocation issues and traffic flow control policy
• Proactively monitor and notify HP openview alarms for BGP peering and connectivity outage to
maintain SLA with AT&T Canada clients and minimize downtime on customer network
• Work with various parties in conference calls to troubleshoot, activate the new internet connections
and configure IGP & BGP protocols and Cisco router 800,1600,2600.3600 and 7500 and GSR series
• Develop networks design and troubleshooting procedures for use within operations and manage
standard configurations for all network devices to maintain smooth trouble ticket flow.
Remote Support Technician, Bridge Information Systems Inc.Toronto Ont Dec’97-Oct’99
• Configured and implemented DHCP and WINS management utilities to ease administrative overhead
• Installed and configured MSSQL 6.5 & 7.0 and established network security for application servers
• Worked with daily management utilities such as SQL server enterprise manager, SQL server query
analyzer, DTS, SQL server profiler and System Stored procedures for database maintenance
• Implemented TCP/IP and IPX routed protocols operation and serial link encapsulation methods of
PPP, HDLC, Frame Relay and X.25
• configured Cisco 700,1600 and 2500 series routers to connect client sites to the corporate backbone
• Configured and worked with Scalable protocols (OSPF,EIGRP) to overcome reachability, traffic
overhead problems on corporate network
• Managed and optimized LAN/WAN routing, using PAP/CHAP authentication, callback,
compression, Multilink, DDR, Access-list, Profiles, Queuing, NAT and Security Servers
EDUCATION:
Cisco Certified Network Associate
Cisco Certified Network Professional
Cisco Certified internetwork Expert CCIE #10662 (RS&Voice)
MCSE (Microsoft Certified Systems Engineer)
Electives TCP/IP, SQL 6.5 Administration, and IIS
Diploma in Network Engineering, Computek, Scarborough, Ont.
Windows 95, Windows NT Server, Workstation 4.0, Networking Essentials, NT Server in the Enterprise,
TCP/IP, SQL Server 6.5 Administration, IIS, CNA
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Certification courses, FICC, Richmond Hill, Ont Jan’97 – Mar’97
MS Word & MS Excel, HTML, Computer Assembly &Trouble Shooting (Level I &II)
Diploma in Engineering Technology State Board of Technical Education and Training Madras, India
Comparable to a three-years Engineering Technology, offered by the Colleges of Applied Arts and
Technology in Ontario, Given by University of Toronto April’89-April’92
PERSONAL STRENGTHS:
• Comprehensive understanding and working ability in internetworking environment
• Innovative and creative,with a flair for developing workable solutions
• Team player and work extremely well independently
• Enjoy learning new methods and ideas and putting them into daily practice
OUTSIDE INTERESTS & ACTIVITIES:
Volunteer at senior’s center, helping out with odd jobs, taking residents to and from appointments and
performing other needed tasks
REFERENCES AVAILABLE UPON REQUEST
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