Millions 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000
NET SALES
Product $38,029 $36,326 $34,526 $32,420 $29,131 $33,099 $29,462 $23,917 $20,853 $18,550 $15,565 $15,669 $19,559 $17,002
Service 10,578 9,735 8,692 7,620 6,986 6,441 5,460 4,567 3,948 3,495 3,313 3,246 2,734 1,926

Total net sales 48,607 46,061 43,218 40,040 36,117 39,540 34,922 28,484 24,801 22,045 18,878 18,915 22,293 18,928
 
COST OF SALES
Product 15,541 14,505 13,647 11,620 10,481 11,631 10,548 8,114 6,758 5,766 4,594 5,914 10,198 5,970
Service 3,626 3,347 3,035 2,777 2,542 2,425 2,038 1,623 1,372 1,153 1,051 988 1,023 776

Total cost of sales 19,167 17,852 16,682 14,397 13,023 14,056 12,586 9,737 8,130 6,919 5,645 6,902 11,221 6,746

GROSS MARGIN 29,440 28,209 26,536 25,643 23,094 25,484 22,336 18,747 16,671 15,126 13,233 12,013 11,072 12,182
 
OPERATING EXPENSES
Research and Development 5,942 5,488 5,823 5,273 5,208 5,153 4,499 4,067 3,322 3,192 3,135 3,448 3,922 2,704
Sales and marketing 9,538 9,647 9,812 8,782 8,444 8,380 7,215 6,031 4,721 4,530 4,116 4,264 5,296 3,946
General and administrative 2,264 2,322 1,908 1,933 1,524 2,007 1,513 1,169 959 867 702 618 778 633
Amortization of purchased intangible assets 395 383 520 491 533 499 407 393 227 242 394 699 365 137
Restructuring and other charges 105 304 799                   1,170  
In-process research and development         63 3 81 91 26 3 4 65 855 1,373
Amortization of goodwill                         690 154

Total operating expenses 18,244 18,144 18,862 16,479 15,772 16,042 13,715 11,751 9,255 8,834 8,351 9,094 13,076 8,947

OPERATING INCOME (LOSS) 11,196 10,065 7,674 9,164 7,322 9,442 8,621 6,996 7,416 6,292 4,882 2,919 (2,004) 3,235
 

Interest and other income (loss), net 31 94 151 251 371 813 840 637 620 700 131 (209) 1,130 1,108

INCOME (LOSS) BEFORE PROVISION FOR INCOME TAXES 11,227 10,159 7,825 9,415 7,693 10,255 9,461 7,633 8,036 6,992 5,013 2,710 (874) 4,343
Provision for income taxes 1,244 2,118 1,335 1,648 1,559 2,203 2,128 2,053 2,295 2,024 1,435 817 140 1,675

INCOME BEFORE CUMULATIVE EFFECT OF ACCT CHANGE 9,983 8,041 6,490 7,767 6,134 8,052 7,333 5,580 5,741 4,968 3,578 1,893 (1,014) 2,668
Cumulative effect of accounting change, net of tax                   (567)        

NET INCOME (LOSS) $9,983 $8,041 $6,490 $7,767 $6,134 $8,052 $7,333 $5,580 $5,741 $4,401 $3,578 $1,893 $(1,014) $2,668

FISCAL YEAR END ADJUSTED STOCK PRICE CLOSE $25.50 $15.69 $15.72 $22.54 $21.38 $21.92 $28.31 $17.67 $18.71 $20.44 $18.65 $11.55 $18.63 $61.38

 
Net income (loss) per share:
Basic $1.87 $1.50 $1.17 $1.36 $1.05 $1.35 $1.21 $0.91 $0.88 $0.64 $0.50 $0.26 $(0.14) $0.39
Diluted $1.86 $1.49 $1.17 $1.33 $1.05 $1.31 $1.17 $0.89 $0.87 $0.62 $0.50 $0.25 $(0.14) $0.36
Shares used in per-share calculation (millions):
Basic 5,329 5,370 5,529 5,732 5,828 5,986 6,055 6,158 6,487 6,840 7,124 7,301 7,196 6,917
Diluted 5,380 5,404 5,563 5,848 5,857 6,163 6,265 6,272 6,612 7,057 7,223 7,447 7,196 7,438
Repurchased shares (millions) 128 262 351 325 202 372 297 435 540 408 424 124    
Average price per share repurchased $21.63 $16.64 $19.36 $24.02 $17.89 $27.80 $26.12 $19.07 $18.95 $22.30 $14.15 $14.94    
Repurchases of common stock (millions) $2,768 $4,359 $6,791 $7,803 $3,600 $10,350 $7,781 $8,295 $10,200 $9,100 $6,000 $1,853    

 
Cash dividends declared per common share $0.62 $0.28 $0.12  
Total cash dividends paid (millions) $3,303 $1,501 $658