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Ahmed Abdelazim Mohamed
6th of October city, 3rd avenue, Cairo
Mobile: (+2) 010 8176842 Home: (+2) 02 8352488
PERSONAL INFO
Country of Nationality: Egypt
Gender: Male
Marital Status: Single
Military Status: Exempted
Availability: Able to start work after 3 weeks from announcement
Relocation: Willing
JOB OBJECTIVE
• Apply my knowledge and skills to add value to the company’s business and achieve the corporate
objectives while getting a new valued exposure.
• Provide value added network technical expertise for operational services to a designated premium
customer Virtual Private Network (VPN), in addition to occasional technical consultation services
WORK EXPERIENCE
1/12/2004-current
Employer: Orange Business Services (France Telecom group) www.orange.com Cairo-Egypt
Responsibilities:
•Handling escalated troubleshooting tickets for IP related problems
•Contacting vendors and following up until problem resolution
•Minimizing costly actions like Engineer Dispatch and Hardware replacement
•Use all forms of training provided by Orange to keep up-to-date with existing and new IP
services
•Job Contacts :
- All Help Desk teams within Orange Business Services
- Customer service managers
- LCM Engineers
- Project managers
Outside Orange Business Services :
- Orange Business Services customers
- Cisco TAC
DEGREES AND CERTIFICATES
B.S Degree (May-2004)
• Branch: Electrical and Electronic Engineering
• University: Higher Technological
CCNA
• Cisco Certified Network Associate
CCIP
• Cisco Certified Internetwork Professional
SKILLS/EXPERIENCE
Technical Skills:
• University degree in telecommunication field
• Cisco Certified Internetwork Professional (CCIP)
• 3 years of hands on experience in operational networks
• Very good knowledge of Cisco routers
• Very good knowledge of TCP/IP routing protocols
• Good knowledge of MPLS VPN technology
• Good knowledge of IP Quality of Service
• Familiarity with Huawei routers
• Excellent network troubleshooting skills in the following:
a. VPN Architecture: Overlay (LANAS), Routing (IPNet) or MPLS/BGP (IGN).
b. Network devices: Cisco (Routers and switches), Nortel (Switches, VPN routers and
IPSEC gateways), Huawei (Routers).
c. Remote Access: PPP Dial (ISDN/PSTN).
d. Routing protocols (EIGRP, OSPF and EBGP).
e. Quality Of Service
f. Layer 2 access protocols (Frame Relay and ATM), and X25.
g. Tunneling protocols; IPSEC
h. DSL services
Personal Skills:
• Good self management skills
• Fluent in both spoken and written English
• Quickly acquires and applies new knowledge when needed
• Prioritization and balance in tense situations and work activity in multitask situations
• Good time management, organizational and communication skills
• Proactive, self motivated and determined attitude
• Flexibility in terms of working hours
• Energetic, highly motivated to win
• Problem Ownership until resolution
Interpersonal skills:
• Demonstrates cooperation and teamwork
• Strong customer service attitude, Customer oriented
• Ability to coach and mentor peers and subordinates
• Service oriented, customer focused, and have the ability to resolve complex problems through a
calculated and methodical approach
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